Privacy Policy
Insteel (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit or use our website, insteel.com.au (the “Website”), or otherwise interact with us.
We operate in Australia and, where applicable, handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. About us
Business name: Insteel Pty. Ltd.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.
2. What personal information we collect
The type of personal information we collect depends on how you interact with us.
We may collect:
your name;
email address;
telephone number;
business or organisation details;
information you provide when submitting an enquiry or contacting us;
information contained in correspondence between you and us;
information you provide when subscribing to newsletters or other communications;
website usage and technical information, such as your IP address, browser type, device information, operating system and referring website;
information about how you use and interact with our Website; and
any other information you voluntarily provide to us.
We generally do not seek to collect sensitive information through this Website. Please do not provide sensitive information unless we specifically request it and its collection is permitted by law.
3. How we collect personal information
We may collect personal information:
directly from you when you contact us;
when you complete a form on our Website;
when you subscribe to communications from us;
when you communicate with us by email, telephone or other means;
when you use or browse our Website; and
from third parties where permitted by law.
Where reasonable and practicable, we will collect personal information directly from you.
4. Why we collect and use personal information
We may collect, hold, use and disclose personal information for purposes including:
responding to enquiries and requests;
providing information about our services;
communicating with you;
managing our relationship with you;
improving our Website, services and user experience;
analysing Website usage and performance;
sending newsletters, updates or marketing communications where permitted by law;
maintaining the security and functionality of our Website;
preventing fraud, misuse or security incidents;
complying with our legal and regulatory obligations; and
any other purpose explained to you at the time information is collected or otherwise permitted by law.
We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, or where otherwise permitted or required by law.
5. Website analytics and cookies
Our Website may use cookies and similar technologies to improve functionality, understand how visitors use the Website and measure Website performance.
Cookies are small files that may be stored on your device when you visit a website.
We may use analytics and similar services to collect information such as:
pages visited;
approximate location;
browser and device information;
time spent on pages;
referring websites; and
general Website usage patterns.
Where applicable, these services may be provided by third-party providers.
You can usually configure your browser to refuse or delete cookies. Disabling cookies may affect some Website functionality.
6. Direct marketing
Where permitted by law, we may use your personal information to send you information about our services, news, updates or other communications that may be relevant to you.
You can opt out of receiving direct marketing communications at any time by:
using the unsubscribe facility included in the communication; or
contacting us using the details provided in this Privacy Policy.
We will process opt-out requests in accordance with applicable privacy and spam laws.
7. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
website hosting and technology providers;
IT and technical support providers;
website analytics providers;
email and communications providers;
professional advisers, such as accountants, lawyers and consultants;
service providers who assist us in operating our business; and
government agencies, regulators or other parties where required or authorised by law.
We do not sell your personal information.
8. Overseas disclosure
Some of our third-party service providers may be located outside Australia, or may store or process information outside Australia.
Depending on the services we use, personal information may be disclosed to or stored in other countries.
Where applicable, we will take reasonable steps to ensure that overseas disclosures are handled in accordance with our obligations under the Privacy Act.
9. How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the circumstances, security measures may include:
access controls;
password protection;
secure hosting;
encryption where appropriate;
technical security measures;
limiting access to personal information to people who need it; and
procedures for responding to suspected privacy or security incidents.
No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet our legal and regulatory obligations, resolve disputes and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.
11. Access to your personal information
You may request access to personal information we hold about you.
To request access, contact us using the details below. We may need to verify your identity before providing access.
We will generally respond to an access request within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If this occurs, we will explain the reason where we are permitted to do so.
12. Correction of personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete, misleading or out of date, you can ask us to correct it.
Please contact us using the details below and explain what information you believe needs to be corrected.
13. Anonymity and pseudonymity
Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.
However, this may not be possible where we are required by law to identify you or where we cannot reasonably deal with your request without knowing your identity.
14. Privacy complaints
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you can make a privacy complaint by contacting us.
Please provide sufficient information about your complaint so that we can investigate it.
We will acknowledge and investigate privacy complaints and aim to resolve them within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
You can find information about privacy complaints on the OAIC website.
15. Third-party websites
Our Website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal obligations or privacy practices.
When we make changes, we will publish the updated Privacy Policy on this page.
We encourage you to review this Privacy Policy periodically.
17. Contact us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us.